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What is the role of Desktop Administrator?
In Desktop Support
Equebal Ahmad
Nov 07, 2020
A Desktop Administrator or Desktop Support Engineer manage a multi user computing environment for an organization. The Desktop Administrators are usually responsible for managing local Desktop infrastructure and activities includes but not limited to installation and configuration of hardware and software, upgradating software, performing backup / recovery and maintenance tasks. The responsibilities for a Desktop Administrator vary a lot based on the organization IT infrastructure. In a small organization, A Desktop Administrator may have to manage all activities related to Desktop support. However, the big organizations mostly go for role based activities assignment and a Desktop administrator may have to work on specific area’s such as Antivirus support. The responsibilities performed by a Desktop Administrator can be following. Hardware Support – Installation and configuration of hardware’s (Computers, printers, Scanners, IP Phone etc.) OS Support – Installation and maintenance of Operating System Software Support – Software installation, configuration and troubleshooting General Troubleshooting’s – Hardware and software related troubleshooting’s such as application not working, hardware not working, performance issues, network issues etc. Maintenance tasks – Maintenance tasks to optimize Desktop performance, Patch installation, Antivirus Definition update on the machine where deployment failed from centralized management applications. Remote Support: Due to changing IT support landscape, the Desktop administrator now manage multiple location remotely. They try to resolve the issue remotely by taking the remote control of the machine or performing actions from backend without interrupting users. A Desktop Engineer visit user desk only if issue could not be resolved remotely. The scope is applicable for all activities mentioned above which does not require hand on support. While the list of activities assigned to a Desktop Administrator looks simple, you still need significant knowledge from different areas. Most of the Desktop Administrator start with zero or little knowledge and they learn new things while managing the infrastructure. However, having basic knowledge at start will definitely give you an edge over your peers and it will build a strong foundation for future growth. Depends on the scope, you may not get an opportunity to work in all area however you need to put your own efforts to know more about all Desktop related activities if you want to keep yourself ready for future roles. Otherwise, your knowledge may be limited to few specific area’s and that may become a challenge for you when you start looking for a new opportunity. A Desktop Administrator must have enough knowledge on these technologies. If your education background is computer science, then you must be having basic concept about network. Basic Network Concepts: OSI Layers Data Communication / TCP/IP IPv4 addresses, classes and subnetting IPv6 fundamentals Switches and Routers A Microsoft Windows Desktop Administrator must have the knowledge of following Windows Functionalities: Installation, configuration and troubleshooting of Windows OS – The OS installation and configuration is the first step you have to deal with when a new machine need to be handed over to end user. You should be aware about different OS installation method, configuration and troubleshooting. For example, you should know how to troubleshoot device driver’s issues, system startup and user login issues. · Software installation, configuration and troubleshooting – You should have complete knowledge of installation, configuration and troubleshooting of most commonly used application in your environment. For example, Microsoft Office and Outlook is widely used application and user across many organizations are highly depended on these applications. Knowledge of different windows components are a must to perform a task or to understand and resolve an issue. This may include but not limited to Control Panel items, Tasks Manager, Windows Services, Windows registry, Event Viewer, performance monitoring etc. Network and Internet related troubleshooting: You should have knowledge about troubleshooting local network issues, DNS, DHCP and Browser (Internet Explorer, Edge, Chrome etc.) related issues. Basic knowledge of Active Directory. Basics of computer hardware’s – Knowledge about processor, BIOS, Disk types (HDD, SSD), RAM, ROM, Physical and Virtual memory, Different hardware ports (SCSI, Serial ports, USB ports etc.), Network interface, Display etc. Please visit our blog to know more about Windows basic knowledge you should have to work as Desktop Support Administrator.

Equebal Ahmad


I am an IT pro working on SCCM, Intune, WVD and Device mgmt

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